Your privacy, clearly explained

1. Introduction

Zyneticai ("Zyneticai," "we," "us," or "our") operates the AI creative studio available at zyneticai.com (the "Service"), which allows users to generate 4K video, images, music and written content using artificial intelligence. Zyneticai is based in Boston, Massachusetts, USA.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use the Service. By accessing or using Zyneticai, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, username and password when you register.
• Billing information: billing address and payment details, processed securely through our third-party payment processors. Zyneticai does not store full credit card numbers on its own servers.
• Prompts and uploaded content: text prompts, images, audio, video or other files you submit to generate content on the Service.
• Communications: messages you send us through support channels, contact forms or surveys.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, generation history, session duration and click activity.
• Device and log data: IP address, browser type, operating system, device identifiers and referring URLs.
• Cookies and similar technologies: as described in Section 5 below.

2.3 Information From Third Parties

We may receive information about you from payment processors, analytics providers, authentication providers (such as single sign-on services) and marketing partners, consistent with their own privacy policies.

3. How We Use Information

We use the information we collect to:

• Provide, operate, maintain and improve the Service, including generating AI video, image, music and text output;
• Create and manage your account, process transactions and manage subscriptions and generation credits;
• Communicate with you about updates, security alerts, support requests and administrative messages;
• Personalize your experience and recommend relevant features or templates;
• Monitor usage, detect and prevent fraud, abuse or violations of our Terms and Conditions;
• Comply with legal obligations and enforce our policies;
• With your consent, send marketing communications, which you may opt out of at any time.

4. AI Processing & Third-Party Models

Generating content on Zyneticai may involve processing your prompts and uploaded material through a combination of our proprietary AI models and Advance third-party AI model providers. These providers process content solely to generate the requested output and operate under contractual obligations that restrict their use of your data for purposes beyond providing the Service.

We do not knowingly permit third-party AI providers to use your prompts or generated content to train models available to the general public, except where you have separately opted in or where required to maintain platform safety.

5. Cookies & Tracking Technologies

We use cookies, local storage and similar technologies to keep you signed in, remember your preferences (such as light or dark theme), analyze site traffic and measure the effectiveness of our marketing. You can control cookies through your browser settings; disabling certain cookies may limit functionality of the Service.

We may use analytics providers to help us understand how visitors interact with our website. These providers may set their own cookies subject to their respective privacy policies.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: hosting providers, payment processors, analytics vendors and AI model providers who process data on our behalf under confidentiality obligations;
• Legal and safety purposes: when required by law, subpoena or legal process, or to protect the rights, property or safety of Zyneticai, our users or the public;
• Business transfers: in connection with a merger, acquisition, financing or sale of assets, subject to standard confidentiality arrangements;
• With your consent: for any other purpose disclosed to you at the time of collection.

7. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. Generated content and prompt history may be retained in your account until you delete it or close your account, after which it will be deleted or anonymized within a commercially reasonable period, subject to backup and legal retention requirements.

8. Your Content & Generated Output

You retain ownership of the prompts and files you upload, subject to the license you grant us in our Terms and Conditions to process that material in order to operate the Service. You are responsible for ensuring you have the necessary rights to any content you upload for generation purposes.

9. Your Privacy Rights

9.1 United States Residents

Depending on your state of residence (including California, Colorado, Connecticut, Virginia and others with comprehensive privacy laws), you may have the right to know what personal information we hold about you, request deletion or correction of your data, opt out of certain data sharing or targeted advertising, and not be discriminated against for exercising these rights.

9.2 European Economic Area, UK and Other Jurisdictions

If applicable data protection laws such as the GDPR apply to you, you may have the right to access, rectify, erase, restrict or object to our processing of your personal data, and the right to data portability and to lodge a complaint with your local supervisory authority.

9.3 Exercising Your Rights

You may exercise these rights by contacting us using the details in Section 15. We will verify your request and respond within the timeframe required by applicable law.

10. Data Security

We implement administrative, technical and physical safeguards designed to protect your information from unauthorized access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

Zyneticai is based in the United States, and information we collect may be transferred to, stored and processed in the United States or other countries where our service providers operate. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect data transferred internationally.

12. Children's Privacy

The Service is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verified parental consent, we will take steps to delete that information.

13. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date, and where changes are material, we will provide additional notice as required by law.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: